Our Client is an IT company currently recruiting an IT Customer Service Analyst.
Summary: To execute Customer Relationship Analyst duties within the IT department.
Summary: To execute Customer Relationship Analyst duties within the IT department.
The IT Customer Relationship Analyst will:
- Co-ordinate the execution of the following IT Processes: Continual Service Improvement, Configuration and Release Coordination Management.
- Handle Complaint Management and Service Recovery.
- Conduct Surveys and recommend solutions in order to enhance Customer Satisfaction.
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