CMC Motors Jobs. Branch Manager

Branch Service Manager Jobs at CMC Motors Group Ltd

Exciting Career Opportunities: We are one of the largest automotive and agricultural solutions providers in the Region and a franchise holder of some of the renowned motor vehicle brands in the world.

We are seeking to recruit dynamic, creative and a self-oriented professional to fill the below position within CMC East Africa (Kenya, Uganda and Tanzania).

Branch Service Manager Job Purpose

• Reporting to the Service Operations Manager / Country Manager / Branch Manager, the incumbent will be responsible for monitoring and achieving budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources.
• He/she will ensure customer satisfaction targets are achieved by implementing best business practices and implement & follow dealer standards set by manufacturers.

Key Responsibilities

• To maximize the revenue potential from Service operations to meet the Net Sales, Gross margin & net profit objectives.
• Provide positive customer experience and achieve customer satisfaction targets through efficient service process.
• To monitor and coordinate the planned individual staff career development plans are achieved through training and ensure high motivation levels.
• To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practice.
• Plan and deliver optimal utilization of the manpower resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, and turnaround time, revenue per order through process and people development.
• Effectively monitor and follow up credit outstanding as well maintain cordial relationship with Creditors to achieve nil overdue more than 60 days and review credit limits in line with business.
• To adhere to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments.
• Continually monitor the effectiveness of the integrated sales and marketing strategy and planned activities, providing and seeking feedback on the quality of delivery from and suggesting / implementing corrective action where appropriate.

Minimum Qualifications & Key Competencies for Branch Manager Jobs in Kenya

• University degree in Automotive/Mechanical Engineering from a recognized Institution.
• At least 8 -10 years’ experience in automotive dealership out of which a minimum 5 years should be at Managerial Level in a Service Department.
• A Results oriented person with sound understanding of automotive dealer/distributor business processes and ERP skills.
• Excellent verbal and written communication skills, including the ability to convey ideas and positions clearly.
• Excellent interpersonal skills, with the ability to establish and develop relationships.
• Analytical skills and Leadership skills, decisiveness and business acumen.
• Highly organized and able to prioritize workloads and meet tight deadlines.

Interested candidates who meet the above qualifications and experience should apply for the role via the address below by 12th June 2015 quoting the specific role you are applying for on the envelope.

The Group Human Resource Manager
P.O.Box 30135-00100
Nairobi

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by Kenyanjobportal