Job Vacancy: Branch Manager
Reporting To: Business - Head of Consumer Banking
The Role: Provide over-sight, co-ordination and offer functional leadership on all aspects of the branch involving service delivery, business growth and development, sales and marketing, customer service, people management, financial & risk controls, and all key operational issues.
Key Deliverables
Reporting To: Business - Head of Consumer Banking
The Role: Provide over-sight, co-ordination and offer functional leadership on all aspects of the branch involving service delivery, business growth and development, sales and marketing, customer service, people management, financial & risk controls, and all key operational issues.
Key Deliverables
- Service Delivery
- Business Growth & Development
Key Responsibilities
Business Processes
- Ensure bank policies, procedures and interdepartmental SLAs are adhered to
- Ensure audit rating is satisfactory and implementation of the audit exceptions is above 70%
- Enforce operational risk controls ie policies and procedures, audit report findings, frauds, cash shortages/excesses, dormant accounts, excesses & TODs, management of overdrawn accounts
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