Our client is a Hotel currently recruiting a Front Office Supervisor
Job Purpose: The Front Office Supervisor shall be responsible for monitoring of all operations in the front office department, coordinating interdepartmental procedures in order to maintain smooth running of operations and to ensure customer satisfaction.
Specific Duties and Responsibilities
Job Purpose: The Front Office Supervisor shall be responsible for monitoring of all operations in the front office department, coordinating interdepartmental procedures in order to maintain smooth running of operations and to ensure customer satisfaction.
Specific Duties and Responsibilities
- Overseeing the front office section operations of the establishment in order to achieve a friendly atmosphere and superior guest;
- Ensuring provision of quality services to guests as laid out in the establishment’s front office standards;
- Ensuring prompt response to guests’ requests, inquiries and complaints in a pleasant and professional manner;
- Seeking feedback on guest satisfaction;
- Leading and coaching the front desk team towards achieving the highest levels of exceptional guest service and satisfaction;
from Kenyanjobportal http://ift.tt/1KlLD1Q
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