Front Office
She will be responsible for welcoming guests and handling any complaints. In doing so, she:
Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
Monitors the customer accounts and till accounts
Applies and ensures the application of the sales strategy to maximize occupancy and average room price
Co-ordinates the reception team, organizing its work and schedules
Key Responsibilities
- To monitor the quality of welcome extended to guests
- To ensure that all hotel standards and procedures are applied
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