Safaricom Careers. Principal Engineer

Principal Engineer – Operations Support Jobs at Safaricom, Kenya
Job Ref: RC9542
Location: Nairobi, KE

Organization Name: Regional Network Operations

Department Description: We are pleased to announce the following vacancy in the Regional Network Operations Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description: Reporting to the Senior Manager Power Planning & Support, the position holder will support the effectiveness of all operation functions of the non-telecom elements in the Radio Access Network, and ensure their availability meets or exceeds the requirements of the business.

This includes the Management, Quality Assurance and compliance of all outsourced Managed Service activities including the management, maintenance, logistics and security requirements associated with the Safaricom BTS and MSR sites.

Engineer Job Detailed Description

• Assist with the setup of the new Managed Service contract relevant to Regional Operations
• Help define and formulate key contract deliverables as well as KPI’s and SLA’s to be measured
• Manage on a monthly basis all penalties and service credit situations for non-adherence
• Coordination and follow up with Supply Chain and Legal on contract formulation and sign-off.
• Support all contract transition activities including joint verification of site estate.
• Prepare justification documents for renewal or purchase of services when contract is due for termination.
• Initiation of new outsourced services contracts.
• Continuously monitor performance of all Managed Service Providers for Preventative as well as Corrective maintenance activities
• Participate in regular Quality Assurance and Performance Audits of all Managed Service Partners (MSP) in all Regions
• Document and agree with MSP ways to improve service quality and availability
• Identify key performance improvement requirements and timescales for delivery
• Ensure MSP’s comply with Root Cause Analysis requirements on faults as required
• Identify repeat fault trends and work with the MSP’s to reduce and eliminate where possible
• Ensure MSP compliance with relevant Safaricom H&S regulations
• Coordinate between all suppliers and Safaricom operational teams when actions are required to improve performance
• Setting up and managing regular review meetings with suppliers and contractors
• Generation of credit notes for services outside SLA
• Establish governance process for managed services including governance review meetings to address contract issues.
• Coordinate implementation of Network Improvement Plan for actions under the managed service partners.
• Liaison role between operations team and the vendor.
• Coordinate monthly NOPEX per site spent reporting to finance.
• Liaise with operations team to justify any deviation from NOPEX budgets
• Prepare yearly forecast figures as may be required by Budget Team
• Maintain a record of weekly contract performance against set KPIs and SLA
• Carryout an analysis of MSPs weekly performance against set KPIs and SLA
• Prepare an analysis reports of site and MSPs performance (Network Unavailability Ratio (NUR), Network Availability e.t.c
• Prepare quarterly and annual MSPs performance evaluation reports

Requirements for Principal Engineer Jobs in Kenya

• University degree in Electrical & Electronics engineering / Telecomm Option from a recognized university or equivalent HND in Telecommunication Engineering with relevant experience.
• 6 years in a telecommunication environment of which 3 years are in a GSM/UMTS environment.

How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly CLICK HERE to proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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by Kenyanjobportal