Position: Customer Relationship Manager
Reporting to: Head of Sales & Customer Relationship Management
Range: R2L
Department: Business Market
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
Manage customer relationships to increase customer satisfaction, loyalty and retention.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Account Development: Ensure overall account management and development through account development plans so as to build and maintain strong, long-lasting customer relationships with a view to maximize the lifetime value of the customer.
from Kenyanjobportal http://ift.tt/1KlLD1Q
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