Head of Customer Relationship
Location: Nairobi
Industry: Insurance
Our client, one of the largest insurance groups in the East African region, with well established insurance operations in Kenya, Uganda and Tanzania as well as leading subsidiaries in fund management and corporate trusteeship, seeks to recruit a Head of Customer Relationship.
The successful candidate will effectively and efficiently coordinate the customer service function by partnering with other internal teams to build and sustain a customer service excellence culture within the business in order to achieve service excellence and enhance business growth and retention.
The key responsibilities of the position include:
- Develop and implement strategies, programs and initiatives that deliver customer delight;
- Continuously reviews and improves customer retention and customer experience initiatives;
from Kenyanjobportal http://ift.tt/1KlLD1Q
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