Position: Customer Service Executive
Salary: 30k
Position: Nairobi
General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
from Kenyanjobportal http://ift.tt/1KlLD1Q
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