Job Title: Customer Service Executive
Reporting To: General Manager
Job Purpose: To maintain customer satisfaction by providing a problem solving platform.
Tasks
To achieve customer service objectives by providing customer service information and making recommendations to strategic planning, preparation and completion of action plans and implementation of customer service standards
To identify customer service trends, determining customer systems improvements and implementing change
To identify customer service trends, determining customer systems improvements and implementing change
Meet the customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
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