After-Sales Service Job Kenya

After-Sales and Technical Service Manager Jobs In Kenya
Our client is a technology company that designs and manufactures products to power the modern lifestyle. We work for the millions of individuals, households, and small businesses that demand convenient, reliable power for phones, radios, lights, and entertainment. Our first product, BrightBox, is a Solar Home System (SHS) that powers phones, tablets, radios, and much more. BrightBox has received rave reviews from customers in over ten countries, and both our product line and customer list are growing quickly. This position is an incredible opportunity to work with a high-growth company and to develop support and service for technologies that will improve lives for millions of people.

The solutions we provide enable families to live cleaner, brighter, safer, and more productive lives while saving money on traditional energy sources such as candles, kerosene, and single-use batteries. Our commitment to creating life-changing products is combined with a deep-rooted desire to provide a world-class level of after-sales support and customer service.
We are supported by a number of prominent investors, corporates, and organizations worldwide. We are searching for committed professionals to join our quickly expanding team in Nairobi, Kenya. If you are ready to embark on an exciting, rewarding career that will have an impact on lives across the globe, please apply to join us.

Job Description

We are seeking a highly motivated, experienced professional to play a leading role as our After-Sales and Technical Service Manager. You should have a strong engineering background with hardware and complementary communication skills in order to train groups of technicians. You will interact regularly with our R&D, Sales, and Operations teams and achieve specific after-sales performance targets. Your primary responsibilities will include the development and implementation of the After-Sales Strategy, QC management, and market testing.

This position will play a leadership role, influencing regional corporate strategy and our success across sub-Saharan Africa. You will be one of our key managers and will receive a fixed salary and competitive benefits, with bonuses based on performance.

After-Sales & Technical Service Job Responsibilities

• To lead the development and delivery of After-Sales Strategy
• To oversee the planning, management, & performance of all after-sales & technical service activities and inquiries in Kenya, and other markets as needed
• To develop standardized technical manuals, FAQs, and additional written materials for after-sales support
• To appoint authorized repair centers across Kenya and conduct quarterly technical trainings in proper troubleshooting, repairs, and maintenance of products
• To meet clear performance indicators relating to product quality, speed of support, and after-sales/customer service
• To oversee initiatives related to after-sales, warranty monitoring, quality control, technical training, out-of-warranty support, and customer service
• To work closely with the R&D and Sales Team to conduct product market testing
• To work with the Operations Team to ensure all after-sales and technical service data is collected and analyzed on a regular basis
• To contribute ideas on a regular basis that can improve product quality, durability, performance, and longevity
• To support relationships with technicians, repair centers, and technical partners
• To work with the Sales Team and distributors in other countries to ensure a high-quality after-sales network is in place throughout East Africa
• Report directly to the CTO and Director of Operations regarding after-sales issues

Qualifications For After-Sales and Technical Service Jobs In Kenya

• Background in engineering with hardware and technical training
• At least 5+ years in After-Sales Manager roles
• A proven, demonstrable track record of achievement in After-Sales Management
• Well experienced in consumer electronics, telecoms, and/or FMCG, particularly when sold through a distributor network or to corporate clients
• Strong understanding of customer service and requirements for urban and rural markets
• Experience working with, repairing, and tracking serialized products and multiple SKUs
• Passionate about improving the lives of families via technology, energy, and connectivity
• Able to deliver measureable results
• Strong communication and presentation skills required
• Track record of establishing partnerships and meeting after-sales targets preferred
• Excellent attention to detail and ability to prioritize, synthesize information, and follow through to see initiatives to completion
• Driven to succeed in a start up environment, including working long hours to propel our mission forward and to change millions of lives
• Experience in the private sector with an international team a plus
• Fluency in Swahili a must
• Proficiency in Microsoft Office and Google Apps
• Experience with cloud-based services, including inventory management software, a plus

How To Apply
Applications clearly indicating the vacancy with curriculum vitae’s should be addressed and uploaded onto our website HERE

Only MS word applications or PDF files will be considered. Only shortlisted candidates will be contacted. Deadline for submission: 10th July 2015

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by Kenyanjobportal