Wananchi Group Jobs. Voice Engineer

Voice Engineer Jobs at Wananchi Group (K) Ltd, Kenya
Position Reporting to: Engineering Manager

Voice Engineer Job Purpose

• As Voice Engineer you will be primarily responsible for maintaining, upgrading and developing Wananchi’s Voice infrastructure and implementing changes in response to user requests and project work.
• The Voice infrastructure includes the class 4 and 5 softswitch, internal IP Telephony platform (asterisks), media proxy and media gateways, session border controllers and the associated integration into OSS and BSS systems as well as integration with PSTN providers and internet based providers.
• You will be required to be a mentor to less experienced staff and deal with escalations issues from other members of the team and other departments

Key Roles:

• Diagnose and resolve faults on the VoIP soft switch, internal IT IP-PBX associated components such as the media gateways, media proxies , and session border controllers
• Ensure the VoIP platform performance and availability is within the stipulated Key Performance Indicators (KPIs)
• Produce network designs to meet tactical and commercial expectations
• Ensure key VoIP performance parameters are monitored by the NOC and propose improvements in monitoring to accurately measure the overall performance of the network.
• Liaise with third-party vendors in the resolution of VoIP equipment faults
• Handle second or third level escalations from the NOC or from other team members
• Identify operational problems and contribute to their resolution
• Act as the technical lead for projects in the Voice platform
• Liaise with OSS and BSS teams to ensure these tools interact optimally with the VoIP platform

Required Skills for Voice Engineer Jobs in Kenya

• Bachelors Degree in IT, Engineering, Telecommunication or related field
• At least 3 years experience, 2 of which will be in a Service Providers or large enterprise environment
• Must hold Cisco CCVP or equivalent certification
• Advanced knowledge of voice protocols such as SIP, MGCP Advanced knowledge of voice systems (soft switch, media gateways ,ATAs, SBCs and Voice Mail Systems
• Must have working knowledge of Asterisk IP-PBX or equivalent
• Proficient in written and spoken English
• Experience to work with minimal supervision
• Ability and interest in learning technology related skills
• Ability to present and articulate technical issues to non technical staff
• The position will be based in Nairobi.

How to Apply
Application letters should read “Voice Engineer”

All applications to be sent to recruit@ke.wananchi.com on or before 27th May 2015.

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Note only short-listed candidates will be contacted.

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by Kenyanjobportal